Privacy Policy
Last Updated: December 21, 2025
At Veda Concierge ("we," "us," or "our"), accessible from vedaconcierge.com, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document contains types of information that is collected and recorded by Veda Concierge and how we use it.
1. Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
- Personal Identification Information: Name, email address, phone number, and hotel property details when you fill out our contact forms.
- Usage Data: Information on how you access and use our website (via Google Analytics and Microsoft Clarity), including IP address, browser type, and time spent on pages.
- Chat Logs: Anonymized conversation logs processed by our AI to improve accuracy and service quality.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website and AI services.
- Improve, personalize, and expand our website.
- Understand and analyze how you use our website.
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
- Send you emails regarding your audit or demo requests.
3. Data Storage and Security
Veda Concierge is based in Delhi, India. However, our infrastructure utilizes secure cloud servers (AWS/Google Cloud) compliant with international security standards (AES-256 Encryption). We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.
4. Third-Party Partners
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
5. GDPR & CCPA Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us: